Return & Refund Policy

Last Updated: 13/2/2026

At Cigar Parlor, we take immense pride in the quality and condition of our tobacco. Every cigar is inspected before it leaves our humidor to ensure it meets our high standards. However, we understand that issues can occasionally arise during transit.

Because cigars are a perishable, natural product affected by temperature and humidity, we adhere to a strict return policy. Please read the following guidelines carefully.

1. Damaged or Incorrect Items

If your order arrives damaged, crushed, or if you received the wrong product, we will make it right immediately.

Reporting Period: You must notify us within 72 hours of delivery.
Proof of Damage: Please do not discard the box or the cigars. Email us with your order number and clear photos of the damaged items and the shipping box.
Resolution: We will issue a replacement or a full refund (including shipping costs) for the damaged items once verified.

2. Quality Issues (Mold or Construction)

We check every stick, but we cannot see inside the bunch. If you experience severe construction issues (completely plugged draw) or signs of damage:

Single Sticks: We will issue a store credit for the value of the individual unsmokable stick.
Box Purchases: If you are returning a box due to quality issues, we accept returns only if no more than 2 cigars have been smoked from the box.
Procedure: Contact us prior to returning the items. We may ask you to return the remaining cigars for inspection.

3. Taste Preference

Taste is subjective. We do not accept returns or offer refunds because you did not enjoy the flavor profile, strength, or aroma of a cigar. We recommend trying singles or 5-packs before committing to a full box of a new blend.

4. How to Initiate a Return

To streamline your return, please follow these steps:

Contact Us First: Do not send any items back without a Return Merchandise Authorization (RMA) number. Returns received without prior authorization will be refused.
Pack Carefully: If authorized to return items, you must pack them securely (preferably in a Ziploc bag with a Boveda pack if possible) to prevent further damage during transit.
Ship: We will provide you with a return shipping label for defective/damaged items. For all other authorized returns, the customer is responsible for return shipping costs.

5. Refunds

Once your return is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund.

Approved: Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5–7 business days.
Restocking Fee: Non-defective returns (if authorized as a special exception) are subject to a 15% restocking fee.

Important Note on Cigar Care

We ship our cigars at optimal humidity. However, shipping climates vary. We highly recommend letting your cigars rest in your humidor for 3 to 7 days after arrival to acclimatize before smoking. This resolves 90% of burn or draw issues.