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Refund and Returns Policy
CIGAR PARLOR / CUSTOMER CARE
Refund and Returns Policy
How to request help with a return, damaged item, missing item or refund.
Please read this information carefully and contact us if you have questions.
Before you request a return
Please contact us before sending anything back. Include your order number, the name of the item, the reason for your request and, for damage or an incorrect item, clear photos of the product and packaging. Email info@cigarsparlor.com.
Return eligibility
Request a return within five days of receiving your order. Cigars must be unopened to be eligible for a return, subject to applicable consumer rights. Contact us before sending an item so we can provide instructions and a return address.
Damaged, defective, incorrect or missing items
If your order arrives damaged, contains the wrong item, or has an item missing, contact us promptly. Keep the product, outer box and packing materials while we review the issue. Photos of the parcel, shipping label and affected items can help us investigate.
How to request a return
1. Email your order number and details of the issue. 2. If requested, provide photographs or other relevant information. 3. Wait for our reply and any return instructions. 4. If a return is approved, package the item as instructed and retain proof of shipment.
Return shipping and fees
Cigars Parlor pays return shipping. Contact us before sending your item so we can arrange the return and provide instructions. Your applicable consumer rights are not affected.
Refunds and exchanges
After we review your request, we will explain the available outcome and next steps. Refund timing depends on the review and payment provider. Contact us for an update and include your order number.
Order cancellations
Contact us as soon as possible if you need to cancel or change an order. Whether a change is possible depends on its processing and dispatch status and applicable law. Do not assume a cancellation is complete until you receive confirmation.
Contact
For help, email info@cigarsparlor.com. Include your order number and the email address used for your order. This policy does not limit rights that cannot be excluded under applicable law.